Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping & Returns
Where are you located and where do items ship from?
We are located in Cameron, Missouri and our items ship out of our home office.
How long does shipping take?
Shipping times will vary depending on the time of year and what items are ordered. Please note - we are closed for all Federal and State of Missouri holidays.
Some items in our shop have already been made and are Ready to Ship (RTS). These items will be notated in their description area and will ship within 1-3 business days.
All other items are made on demand and will ship within 4-7 business days as processing time reflects the time it takes for me to create your order. (This includes the following items: notepads, bookmarks, pens, pencils, t-shirts, journals, greeting cards and drinkware).
Please allow up to 2 weeks for items that are indicated as pre-orders.
Please refer to the shipping policy for more information.
How do I track my order?
Once your order has been shipped, we will provide a tracking number. Please allow up to 48 hours after your item has been marked as shipped to allow for the tracking number to be updated.
Please ensure the shipping address is up to date as we are not responsible for lost items or items sent to the wrong address. If an item is returned to sender, we will gladly reship the item however you will have to pay the shipping fee again.
How do I return or obtain a refund for an item?
Since each order is handcrafted just for you - returns, exchanges, cancellations or refunds are not excepted. Please make sure your order is correct before submitting. (This includes sizes, etc.)
If your item arrives damaged or has an error, please contact me within 24 hours of receiving your order. Please include a picture of the damaged item or issue â I will make sure to address the issue right away.
I placed two separate orders, can I combine them?
Yes, we are happy to do this for you if items have not already shipped separately! Please reply to one of your order confirmations and include the additional order number in your response, and we'll combine the orders on our end. If a refund is owed on shipping, we will take care of that for you as well.
General
Do you offer custom orders or take special requests?
Absolutely! Please reach out to us via email at meltedinkdesigns@gmail.com about your request.
Do you offer bulk discounts?
Yes, we do! Bulk requirements and pricing varies per item, so feel free to contact us with what you have in mind and we'll be happy to provide further information.
What are your business days and hours?
Our business days are typically Monday through Friday from 8:00am to 5:00pm with weekends off. We are closed for Federal & State holidays.
Can I shop in person?
At this time, we do not have a physical store site, however we do set up at markets from time to time. Keep an eye out on the newsletter and our social media accounts for the latest updates.
Contact & Support
What's the best way to stay up to date with Melted Ink Designs?
I'm so glad you asked! I send monthly newsletters that you can sign up for. Subscribers enjoy extra perks like monthly freebies, exclusive discounts, and more!
I will also post content on Tik Tok, Instagram and Facebook, if you'd like to follow us on any of those platforms.
I have a different question not listed here.
No worries! Feel free to email me at meltedinkdesigns@gmail.com. I will do my best to respond within 1 business day.